Responsible Gaming Guide for PokerStars in Canada

Core Philosophy

Gambling at PokerStars is intended solely for entertainment purposes. It should never be perceived as a source of income or a financial solution. We believe in promoting a safe and enjoyable gaming environment where players can have fun while being mindful of their gambling behavior. It is essential to recognize that gambling is a form of leisure and should be approached with caution and responsibility.

Self-Control Tools

PokerStars offers a variety of responsible gambling tools designed to help players maintain control over their gaming activities. These tools empower players to set personal limits and make informed decisions about their gambling behavior. The available self-control tools include:

• Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of money they can add to their account.
• Loss Limits: This feature allows players to establish a maximum amount of money they are willing to lose within a specified timeframe.
• Wagering Limits: Players can set limits on the amount they wager, ensuring they do not exceed their intended budget.
• Session Time Limits: Players can define how much time they wish to spend playing during a single session, helping to prevent excessive play.
• Cooling-Off Periods: Players can take a temporary break from gambling by activating a cooling-off period, during which their account will be restricted.
• Self-Exclusion Options: For those who feel they need a more extended break, PokerStars offers self-exclusion options that allow players to voluntarily suspend their accounts for a set duration or indefinitely.

These tools are easily accessible within the player’s account settings and are designed to encourage responsible gambling practices.

Self-Assessment

To help players identify early signs of problematic gambling behavior, we encourage reflection on the following questions:

1. Do you often feel the need to gamble with increasing amounts of money to achieve the same level of excitement?
2. Have you tried to cut back on your gambling but found it difficult?
3. Do you often gamble to escape from stress or emotional discomfort?
4. Have you experienced feelings of guilt or remorse after gambling?
5. Do you find yourself borrowing money or selling personal items to fund your gambling?
6. Are you preoccupied with thoughts about gambling, such as planning your next session or thinking about past wins?
7. Have you ever missed work, school, or other commitments because of gambling?
8. Do you often gamble longer than you initially planned?

If you find yourself answering “yes” to any of these questions, it may indicate problematic gambling behavior, and we encourage you to seek help.

Protection of Minors

At PokerStars, we take the protection of minors seriously. We have implemented several safeguards and procedures to prevent underage access to our platform. Our measures include:

• Age Verification: We require all players to verify their age before they can create an account. This process involves submitting valid identification to confirm that players are of legal gambling age in their jurisdiction.
• KYC Checks: Know Your Customer (KYC) checks are conducted to ensure that players are who they claim to be. This process helps to prevent identity fraud and underage gambling.

We also provide resources for parents to help monitor their children’s online activities and promote a safe gaming environment.

External Help

If you or someone you know is experiencing difficulties with gambling, numerous professional support organizations can provide assistance. Some of these organizations include:

• GamCare: Provides information, advice, and support to anyone affected by gambling.
• BeGambleAware: Offers resources and support for individuals struggling with gambling addiction and promotes responsible gambling.
• Local Support Services: Various local organizations in Canada also provide specialized support for individuals facing gambling-related issues.

It is essential to reach out for help when needed. You are not alone in this journey.

Early Warning Signs of Problematic Gambling Behavior

Recognizing the early warning signs of problematic gambling behavior is critical for taking action. Signs may include:

• Frequently thinking about gambling or planning your next gambling activity.
• Feeling a compulsive urge to gamble, even when you have set limits.
• Using gambling as a way to cope with stress, anxiety, or depression.
• Neglecting responsibilities at work, home, or school due to gambling activities.
• Experiencing financial difficulties because of gambling losses.

Awareness of these signs can help players take proactive steps to address their gambling habits.

Taking Immediate Action

If you feel that you are losing control over your gambling, it is crucial to take immediate action. Consider the following steps:

• Utilize self-control tools available on PokerStars, such as setting deposit or loss limits.
• Take a break from gambling by using the cooling-off period feature or self-exclusion options.
• Reach out to support organizations for professional help and guidance.
• Talk to someone you trust about your feelings and experiences related to gambling.

Taking action early can prevent further issues and help you regain control over your gaming activities.

Account Restriction and Self-Exclusion Mechanisms

PokerStars provides players with account restriction and self-exclusion mechanisms to support responsible gambling. Players have the option to:

• Restrict Account Access: Players can impose restrictions on their accounts, limiting access for a specific duration or until they feel ready to resume gambling responsibly.
• Self-Exclusion: This option allows players to voluntarily exclude themselves from accessing their accounts for a predetermined period or indefinitely. During this time, players will not be able to log in or access any gaming services.

These mechanisms are designed to assist players in managing their gambling behavior effectively.

Personal Responsibility and Platform-Supported Protection Tools

At PokerStars, we emphasize the importance of personal responsibility in gambling. Players are encouraged to take ownership of their gaming habits and utilize the protection tools provided by our platform. Responsible gambling is a shared commitment, and we strive to create an environment where players can enjoy gaming while being mindful of the associated risks.

All players should regularly evaluate their gambling behavior, set appropriate limits, and seek help when necessary. The tools and resources available are designed to support players in making informed decisions.

Confidentiality and Non-Judgmental Support Approach

We recognize that discussing gambling behavior can be challenging. At PokerStars, we are committed to maintaining confidentiality and providing a non-judgmental support approach. Players can seek help without fear of stigma or embarrassment. Our support services aim to create a safe space for individuals to express their concerns and receive guidance.

Remember that seeking help is a sign of strength, and there are resources available to support you through your journey toward responsible gambling.