Terms and Conditions

Introduction and License

These Terms and Conditions govern your use of the PokerStars online casino platform. PokerStars is operated under the license granted by the Autorité Nationale des Jeux (ANJ) in France. The scope of services provided by PokerStars includes real-money gambling activities, online casino games, poker, and related gaming services. By accessing or using our services, you agree to comply with these Terms and Conditions in their entirety.

Eligibility

To access and use PokerStars services, you must be at least 18 years of age. Players located in jurisdictions where online gambling is prohibited are not permitted to create an account or use the services. It is your responsibility to ensure that you comply with the laws of your jurisdiction before participating in any gambling activities. PokerStars reserves the right to restrict access to its services in any jurisdiction where it deems necessary.

Account Rules

Each player is permitted to maintain only one account on the PokerStars platform. You are responsible for maintaining the confidentiality of your account information, including your password and account details. Any activities conducted on your account are solely your responsibility. In the event of account misuse, including but not limited to fraudulent activities, PokerStars reserves the right to suspend or terminate your account. All players must complete mandatory Know Your Customer (KYC) verification to confirm their identity and prevent fraudulent activities.

Deposits and Withdrawals

PokerStars facilitates various payment methods for deposits and withdrawals. All transactions are subject to verification processes to ensure compliance with Anti-Money Laundering (AML) regulations. You must provide accurate information during the transaction process, and PokerStars reserves the right to request additional documentation to verify your identity. Withdrawal timelines may vary depending on the payment method selected, and it is your responsibility to ensure that all verification requirements are met to process your withdrawal in a timely manner.

Prohibited Activities

PokerStars maintains a strict policy against any form of cheating, fraud, or manipulation of gameplay. The following activities are strictly prohibited:

• Cheating or collusion in any form
• Bonus abuse or exploitation of promotional offers
• Use of automated software or bots
• Unauthorized manipulation of game outcomes
• Exploitation of system errors or vulnerabilities

Any violation of these rules may result in the immediate suspension or termination of your account, along with potential legal action.

Limitation of Liability and Termination

PokerStars reserves the right to suspend, restrict, or permanently close your account if it suspects any violations of these Terms and Conditions, breaches of regulatory requirements, or engagement in suspicious activities. In such cases, PokerStars will not be liable for any losses incurred by the player. Players acknowledge that gambling involves risk and that PokerStars shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from your use of the services.

Bonus Terms and General Promotional Conditions

Promotions and bonuses offered by PokerStars are subject to specific terms and conditions, which will be outlined in the promotion details. All bonuses are intended for recreational players only. Players must meet the wagering requirements associated with any bonus before making withdrawals. PokerStars reserves the right to modify or revoke any promotional offer at its discretion.

Fair Play and Game Integrity Rules

PokerStars is committed to ensuring fair play and the integrity of its games. The platform employs advanced security measures and monitoring systems to detect and prevent cheating, fraud, and other illicit activities. Players are encouraged to report any suspicious behavior to customer support for investigation.

Fraud Prevention and Security Monitoring

PokerStars employs robust fraud prevention and security monitoring systems to protect both the platform and its players. All transactions are monitored for unusual activity and any suspected fraudulent behavior will be investigated thoroughly. Players must cooperate with PokerStars during any investigation and provide any requested documentation.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to contact PokerStars customer support for resolution. If a satisfactory resolution is not achieved, players may submit a formal complaint through the designated complaint handling process. All disputes will be handled in accordance with applicable laws and regulations.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Canada. Players agree to submit to such jurisdiction and waive any objections to the venue.

Responsible Gambling Measures and User Protection Tools

PokerStars is committed to promoting responsible gambling. Players are encouraged to set limits on their gambling activities and take advantage of the responsible gambling tools available on the platform. These measures include deposit limits, loss limits, and self-exclusion options. Players who feel they may have a gambling problem are urged to seek help from professional organizations.

Conclusion

By using the PokerStars platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. PokerStars reserves the right to amend these Terms and Conditions at any time, and it is your responsibility to review them regularly. Continued use of the services following any changes constitutes your acceptance of the revised Terms and Conditions.